Frequently asked question

View answers to frequently asked questions about booking process of activities and transfers, online payment, e-ticket, refund and more important things to know for your next trip. If your question is not listed, please contact us.

You can fully trust our website for the following reasons : Our company is registered under Thai law. Our liability is five million Thai baht. We strictly sell products from licensed tour operators. Credit card payments are securely made via the Siam Commercial Bank payment gateway or PayPal. We don’t handle any of your card’s information. We must follow the buyer’s protection terms and conditions regulated by payment and credit card companies. We highly value integrity for all parties. You can place your trust in the many years of our experience in the travel business in Thailand. If you are still not convinced, please check our reviews on TripAdvisor.

A reliable weather forecast is almost impossible, especially during the monsoon season. The weather right now does not have any bearing on the week, or even tomorrow! Check the weather forecast with Wunderground or Accuweather, but during the monsoon months, only the forecast for the next 2 – 3 days is reliable – long term weather is very difficult to predict.

If you booked your trip with a pickup service from your hotel, please be patient with the driver. Usually the pickup service is a shared transportation with other customers staying at remote hotels. This can delay the pickup service for a few minutes. If the driver till does not appear within 20 minutes after the agreed point of time at the respective meeting point (usually the hotel reception), please call our emergency number.

Your voucher will contain an emergency phone number which you can call in case of any problems before or during the trip. You can also contact us using the email address

Sure, you can. Please inform us at least 48 hours before your current travel date.

Yes, you can cancel up to 24 hours in advance of the experience for a full refund.

We strongly recommend that you print your ticket voucher(s) to present to the guides on the day ofthe trip. However, we understand that it may not be possible. In these cases, please have your voucher available to view on your phone, with the booking number clearly visible. Usually the guide or driver needs the voucher as a receipt, to confirm that you did the trip.

It is not necessary to book tours and transfers weeks in advance, but it can make you feel morecomfortable having reserved your seat. However, during high season (November – April) and on National Thai Holidays, we advise that you book your trip as early as possible as seats sell out fast.

Due to bad weather or sea conditions the tour may be postponed or cancelled with a full refund. Please consider that the sea can be quite rough, especially in the Monsoon season with high winds and heavy waves. If it is impossible to run the trip as schedules for safety reasons.

We’ll notify you as soon as possible. You can choose our offers or get a full refund.

We offer methods of online payment, either by credit card (or VISA Debit) through Paypal, or directly with your PayPal account. We accept several major currencies in addition to Thai Baht – such as USD, EUR etc. If you don’t have a credit card, the least expensive payment method is a money transfer through PayPal, using your personal bank account (you will need to register with PayPal first). We also accept international bank wires in Thai Baht only, please check the transfer fees with your bank first. Bank Name : SIAM COMMERCIAL BANK PCL., Account Number : XXXXXXXXXXXX Account Name : SAKDA MUDSOW Thailand Swift-Code : SICOTHBK