Please read carefully as they set out our respective rights and obligations. Once you book your tour, by default you accept these terms and conditions.
You can generally use our website without revealing any personally identifiable information about yourself. By giving us your name and personal details you consent for them to be used as necessary in processing your booking and complying with legal requirements (e.g. passing guest information to end suppliers for hotel transfers). We will never pass your details to other third parties or use them ourselves for marketing purposes. For further details, please see our privacy policy.
Cancellation from your side: You are entitled to cancel your booking with a written cancellation request is which is received up to 2 days before your intended date of participation unless otherwise stated on the product site. A small fee per refund will be applied to payments made via PayPal transactions. During peak season, from December to January, bookings with a price over 5000 ฿ are not refundable under any circumstances due the high level of demand. If you cancel a transfer, tour or activity less than 48 hours before your intended date of participation no refund will be issued under any circumstances. Please ensure you have adequate travel insurance to cover the consequences of any unexpected illness, accidents etc. In the event that you fail to participate in the transfer, tour or activity booked, arrive late or depart early, no refund will be issued under any circumstances. Due to traffic jams or many customers to pick-up from hotels, the pick-up service may be delayed. In that case it is your responsibility to contact us through the emergency number which is given to after you booked the trip.
Cancellation by the end supplier: The end suppliers reserve the right to cancel any tour at any time before departure for any reason, including dangerous weather conditions or insufficient participants to operate the trip. The minimum number of participants required for most trips is 2 adults (unless otherwise stated). Should there be less than the required number confirmed at time of your booking we will inform you and offer you either a refund or alternative date. In the unlikely event that a trip is cancelled by the end supplier (for any reason), you will be given a refund (small fees for PayPal transactions), or be allowed to reschedule for an alternative date, at no additional cost. Neither we, nor the end supplier, may be held responsible for any additional costs above and beyond the price of your ticket(s), including transport or other personal expenses, incurred as a result of such changes. Travel insurance usually covers reimbursement for such eventualities.
Cancellation due to bad weather or sea conditions: Most of the tours and transfers that can be booked through this website are for any kind of weather. If you decide to cancel your booking due to unfavorable weather conditions and the end supplier deems that the weather conditions are safe enough to allow the transfer or tour to take place, no refund will be given. In the circumstances that the tour operator deems that the weather conditions make it unsafe for the tour or activity to take place, and cancels the tour, you have 2 options: